Success Story / Financial Industry
Proteges
Proteges Soft
“Seguros Proteges” is a Mexican insurance company specializing in coverage for cars, life, medical expenses, and home, among other things, with payment options such as payroll deduction and direct debit. Its goal is to protect Mexican families and their assets through its insurance policies.
Problem
The company operated with independent systems for each product, requiring direct database updates and relying on a single individual to capture information from other branches, generating rework and inefficiencies.
Solution
Services were consolidated into an integrated system that centralizes customer service and collections management.
Result
Service quality and response times improved for PROTEGES by gaining better control over the information generated and used for policy management.